BLUDRIVE 360 · AFTER-SALES
The Customer Journey Doesn't End at Delivery.
Improve after-sales engagement, workshop follow-up, satisfaction and customer recovery with AI-assisted post-service workflows.
THE PROBLEM
Why dealerships need this
After the sale, most customers only hear from the dealership when something goes wrong — or never. Unhappy customers leave quietly, and management finds out from a public review.
CAPABILITIES
What BluDrive Service & Retention does
- Blu AI PSF calling after every workshop visit
- NPS and satisfaction calls
- Customer feedback classification
- Detection of dissatisfied customers
- Escalation to a responsible manager
- Callback scheduling
- Complaint resolution tracking
- Customer recovery history
- NPS trends and department-level reporting
- Scheduled service and maintenance reminders
- Workshop appointment reminders
- Repeat-service engagement journeys
HOW IT FLOWS
The workflow
- Service Completed
- PSF AI Call
- Feedback
- NPS Classification
- Escalation if Needed
- Manager Callback
- Resolution
- Closure
“Don't just collect feedback. Turn unhappy customers into resolved customers.”
WORKS TOGETHER WITH
LEAD MANAGEMENT
BluDrive CRM
Capture leads from connected channels and manage the complete enquiry-to-delivery process in one central system built for dealerships.
INBOUND CALLS
Blu AI Receptionist
Manage inbound dealership calls with AI, understand the caller's intent and create a usable record of every interaction.
OUTBOUND QUALIFICATION
Blu AI Sales Agents
AI agents make outbound calls to eligible leads, qualify interest and help sales teams prioritise the follow-up that matters most.
See What a Connected Dealership Can Look Like.
Book a live BluDrive 360 demonstration and walk through the modules that matter most to your dealership.
BOOK A BLUDRIVE 360 DEMO →